Våra villkor / Support
Terms when buying tickets
A booking can be canceled until payment has been made. To choose Klarna as a payment
alternative is to make sure with card or bank payment that a payment has been made, even if the
invoice is to be paid at a later time by the customer. The Distance Contracts Act
(Distansavtalslagen) laws on the right of withdrawal, do not apply to the purchase of event tickets.
When payment has been made, the customer is therefore bound by his or her purchase.
Purchased ticket will not be redeemed. We do not offer rebooking or refunds. In case of
cancellation, the ticket price will not be refunded. Lost ticket will not be reimbursed.
When you buy tickets through strivelive.se, you accept the other terms of purchase. We are not
responsible for technical faults that occur during purchase, and which may affect the functionality
or availability. We are also not responsible for any data lost due to such disruptions.
If you buy tickets to someone other than yourself, you are responsible for and assure that third
parties have read and accept the terms of purchase in the same way as you.
Information about each event, possible choices and prices as well as payment methods for each
event that applies to your purchase is stated in connection with you making your purchase.
Before you press the buy button, we ask you to carefully check that the information about your
impending purchase is correct. When purchasing, you are obliged to state your name, address, email
address and mobile phone number.
Delivery of tickets
Your tickets will be sent in a separate email to your e-mail address in connection with purchase.
Your order confirmation is sent separately and is not valid as a ticket, nor is your receipt.
If you have not received your tickets after completing the purchase, we ask you to first check your
email account's spam folder or other subfolders. If you still suspect that you have not received
your tickets, please contact email@example.com and we will help you as soon as possible.
Canceled or changed events
We also reserve the right to change the content of the event to which your ticket purchase relates
and to change the date, time and place of the event.
In case of a canceled event, tickets will not be redeemed. In case of a moved event, the customer
is offered to use their ticket for the next event.
The customer is responsible for checking that the event has not been canceled or moved. In case
of a canceled or moved event, the customer should contact the organizer immediately for any
redemption of tickets. In case of a canceled event, any service and distribution fees will not be
Some sessions we only charge a registration fee. This is to ensure your. We often produce course
material, division groups and coaches to maximize your experience. If you need to cancel, do so
in advance, at least 15 days before your specific date, the full amount will be refunded. If you
cancel later than 15 days, the amount will not be refunded.
In case that the event cannot be carried out due to an obstacle beyond the control of the
organizer / arena / supplier, which could not reasonably be expected to have taken into account
when the agreement was entered into and the consequences of which he could not reasonably
have avoided or overcome, the organizer / arena / the supplier is free from liability for damages or
other sanctions. The same applies if an event is canceled depending on someone hired by the
organizer or someone else in the previous stage.
Payment is made easily and securely with card payment
All prices are stated in SEK and include VAT. For books, audiobooks and tickets to events, 6%
VAT is applied. Other products 25% VAT.
Change or cancel an order
If you have regretted your purchase or want to change something in your order, it is important that
you contact firstname.lastname@example.org as soon as possible. Special conditions for tickets apply.
STRIVE LIVE AB
116 30 STOCKHOLM
If you are under 18, you need a parent's permit to place an order with us.
Handling of personal data when purchasing
By shopping at STRIVE LIVE AB, you accept our data protection policy and our processing of
your personal data. We protect your privacy and do not collect more information than necessary
to process your order. We never sell or pass on your information to third parties without legal
basis. STRIVE LIVE AB is responsible for the processing of personal data that you have provided
to us as a customer. Your personal information is processed by us to be able to handle your order
and in those times when you have requested newsletters or promotional offers - to be able to
adapt the marketing to your individual needs. The information below is a summary of how we
store and process your data in accordance with the Data Protection Regulation (GDPR).
What is a personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
What data is stored?
In order to be able to handle your order and answer questions related to your order (customer
service), we store your first and last name, address, telephone number, e-mail address, IP address
and purchase history. Your information is stored as long as we have a legal basis to process your
information, for example to fulfill the agreement between us or to comply with a legal obligation
under, for example, the Accounting Act. Your e-mail address and the contents of your shopping
cart are also saved in order to remind you of your order.
In connection with a purchase, your personal data is processed to complete the agreement with
What information is shared and for what purpose?
- Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first
name, last name, address, e-mail address and telephone number. If you choose to pay by invoice,
the personal identity number of the payment provider is also saved. The information is saved in
order to complete the purchase and to protect the parties against fraud. The payment providers
(payment services) we use are Klarna & Stripe.
If you have chosen to subscribe to our newsletter or to receive other mailings via e-mail, the first
name, last name and e-mail address will be shared with our newsletter provider who stores the
information. This is to be able to keep you updated with information and offers for marketing
purposes. We use the Mailchimp service to send out newsletters.
The right of access
You have the right to receive extracts from all information available about you with us. Excerpts
are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is
The right to be forgotten
You can request that the information concerning you be deleted at any time. There are few
exceptions to the right to deletion, such as whether it should be retained because we must fulfill a
legal obligation (for example, according to the Accounting Act) or to fulfill an agreement with you.
Responsible for data protection
STRIVE LIVE AB is responsible for the storage and processing of personal data in the online store
and ensures that the rules are followed.
You contact the store at email@example.com and we normally respond within 24 hours on nonholiday
The products are sold by STRIVE LIVE AB, org. no. 559197-3317
Changes to the terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be
published online on the website. The changed terms are considered accepted in connection with
orders or visits to the website.